Kerri-Anne Fraser serves as a Principal Customer Success Manager at Workday, where she plays a pivotal role in driving client success within the Financial Services and Insurance sectors. With extensive experience as a Senior Success Manager, Kerri-Anne is dedicated to optimizing client outcomes by leveraging...
Kerri-Anne Fraser serves as a Principal Customer Success Manager at Workday, where she plays a pivotal role in driving client success within the Financial Services and Insurance sectors. With extensive experience as a Senior Success Manager, Kerri-Anne is dedicated to optimizing client outcomes by leveraging her deep understanding of Human Resources operations and financial processes. She collaborates closely with large enterprise clients, ensuring they not only adopt but also maximize the value of Workday’s expansive suite of enterprise software solutions.
Kerri-Anne's expertise in vendor management and process engineering enables her to identify and implement tailored strategies that enhance operational efficiency and streamline workflows. Her commitment to customer satisfaction is evident in her proactive approach to training and support, empowering organizations to navigate the complexities of software integration seamlessly. By fostering strong partnerships, Kerri-Anne ensures that her clients are equipped with the knowledge and tools necessary for continuous improvement and success.
Currently, she is spearheading key projects that focus on process improvement and functional specifications, driving initiatives that lead to enhanced user experiences and increased adoption rates. Kerri-Anne’s adeptness in escalation management and talent acquisition further positions her as a trusted advisor, helping organizations align their human capital strategies with their technological capabilities. Through her unwavering dedication and strategic insight, Kerri-Anne Fraser continues to unlock the full potential of Workday solutions, making a significant impact in the financial services landscape.
