Kenya Nesbitt serves as the Director at Evolent Health, where she leverages nearly a decade of experience in healthcare management to enhance operational efficiencies and patient engagement across multiple countries. In her current role, Kenya oversees the telecom system and contact center operations, utilizing platforms...
Kenya Nesbitt serves as the Director at Evolent Health, where she leverages nearly a decade of experience in healthcare management to enhance operational efficiencies and patient engagement across multiple countries. In her current role, Kenya oversees the telecom system and contact center operations, utilizing platforms like NiceIn Contact to streamline communications through inbound and outbound calls, chat, and email interactions with patients. Her expertise in provider services and member support is instrumental in driving a patient-centered approach that prioritizes accessibility and responsiveness.
Kenya is adept at developing and implementing innovative strategies for patient engagement and referral management, harnessing technology to optimize processes and improve overall efficiency. Her leadership skills are complemented by a strong foundation in business analysis and customer service management, enabling her to analyze performance metrics and drive results in a production-focused environment. By fostering a culture of continuous improvement, Kenya not only enhances operational workflows but also ensures that patient needs are met with the highest standards of care.
In addition to her operational responsibilities, Kenya is committed to international development within the healthcare sector, applying her knowledge to adapt strategies that resonate across diverse cultural contexts. Her proficiency in Microsoft Office tools, particularly Excel and PowerPoint, aids in presenting data-driven insights that support decision-making and strategic planning. As a proven leader, Kenya Nesbitt continues to make significant contributions to Evolent Health, positioning the organization as a frontrunner in healthcare management services.
