Kenneth Tsang serves as the Global Head of Infrastructure Lifecycle Management at Refinitiv, where he leverages his extensive expertise in IT infrastructure management and digital strategy to drive transformative initiatives across the organization. With a strong focus on building a robust data culture, Kenneth has...
Kenneth Tsang serves as the Global Head of Infrastructure Lifecycle Management at Refinitiv, where he leverages his extensive expertise in IT infrastructure management and digital strategy to drive transformative initiatives across the organization. With a strong focus on building a robust data culture, Kenneth has successfully shaped a self-sustained global hardware sparing strategy that has significantly reduced critical service impacts due to hardware failures by 80%. This strategic approach not only enhances operational reliability but has also generated over $20 million in annual savings, showcasing his ability to align technology with business objectives effectively.
In his current role, Kenneth has also been instrumental in formulating and deploying automated pre- and post-infrastructure checks that accompany non-service disruptive software upgrades for over 1,000 switches. This innovative solution has resulted in an astonishing 800% reduction in project resource cycles, demonstrating his commitment to operational efficiency and excellence. Kenneth’s passion for science and technology drives him to explore new methodologies and tools, such as ETL processes, Microsoft Power BI, and Splunk, to optimize data management and analytics.
A true tech enthusiast and DIYer, Kenneth thrives on tackling complex challenges and fostering a culture of continuous improvement within his teams. His proficiency in ITIL, microservices, and system implementation and automation positions him as a key leader in the technology landscape, ensuring that Refinitiv remains at the forefront of infrastructure innovation and operational sustainability. Through his visionary leadership, Kenneth is not only enhancing the technological backbone of the organization but also inspiring a new generation of technology professionals to embrace the power of data-driven decision-making.
