As the Director of Facilities at The Option Institute and Autism Treatment Center of America, Kenneth Smith plays a pivotal role in ensuring that the operational backbone of the organization runs smoothly and efficiently. With a strong focus on managing the Property Departments since 2016,...
As the Director of Facilities at The Option Institute and Autism Treatment Center of America, Kenneth Smith plays a pivotal role in ensuring that the operational backbone of the organization runs smoothly and efficiently. With a strong focus on managing the Property Departments since 2016, Kenneth has expanded his responsibilities to include oversight of Guest Services, Kitchen, and Program Delivery Departments. This multifaceted role allows him to leverage his expertise in project management and operational excellence, ensuring that all behind-the-scenes functions are executed flawlessly.
Kenneth's commitment to raising the bar is evident in his strategic approach to leadership development and competitive analysis. He fosters a culture of continuous improvement among his staff, empowering them to implement lean manufacturing principles and optimize inventory management processes. His attention to detail not only enhances the quality of services provided to guests but also contributes to a seamless program delivery experience. Kenneth’s dedication to customer service ensures that every interaction reflects the organization’s mission of providing exceptional support to individuals with autism and their families.
In addition to his operational responsibilities, Kenneth is passionate about training and mentoring his team, recognizing that their growth directly impacts the success of the organization. His proficiency in project planning and program management has been instrumental in driving key initiatives that enhance the overall guest experience. As he continues to lead his departments with a hands-on approach, Kenneth remains committed to fostering an environment where excellence is the standard, ultimately contributing to the transformative work being done at The Option Institute.
