Kenneth Jr. serves as the Vice President and Director of Retail Sales at Lakeland Bank, where he brings a wealth of experience and a dynamic approach to retail banking. With a strong foundation in customer satisfaction and business development, Kenneth is dedicated to enhancing the...
Kenneth Jr. serves as the Vice President and Director of Retail Sales at Lakeland Bank, where he brings a wealth of experience and a dynamic approach to retail banking. With a strong foundation in customer satisfaction and business development, Kenneth is dedicated to enhancing the retail banking experience for both employees and customers alike. His current role involves directing the Retail Sales Program, where he not only creates and implements comprehensive training programs and workshops but also actively engages in coaching and mentoring to foster employee growth and career advancement.
Kenneth's expertise extends to managing and executing Sales and Marketing Calendars, ensuring that strategic initiatives align with the bank's overarching goals. He effectively leads a team of Sales Managers, acting as a vital liaison between retail and non-retail banking departments to streamline operations and enhance collaboration. His commitment to program management is evident in his oversight of Sales Incentive Programs, where he continuously updates and validates incentives to motivate staff and drive performance.
In addition to his managerial responsibilities, Kenneth is known for producing and hosting engaging Sales Rallies and corporate events that not only boost morale but also reinforce the bank's sales culture. His adept handling of Credit Card and Merchant Programs further showcases his versatility and commitment to driving revenue growth. With a focus on team building and direct sales, Kenneth Jr. is a pivotal figure at Lakeland Bank, dedicated to cultivating a high-performing retail banking environment that prioritizes both employee development and customer satisfaction.
