Ken Behrens serves as the General Manager of Service Operations at Miller Proctor Nickolas, Inc., where he leverages over 30 years of extensive experience in the field service industry. His deep expertise encompasses a wide range of technical disciplines, including HVAC systems, refrigeration, plumbing, and...
Ken Behrens serves as the General Manager of Service Operations at Miller Proctor Nickolas, Inc., where he leverages over 30 years of extensive experience in the field service industry. His deep expertise encompasses a wide range of technical disciplines, including HVAC systems, refrigeration, plumbing, and energy management. Ken's hands-on experience as a Field Service Technician has equipped him with a robust understanding of the intricacies involved in construction management and building automation, making him a valuable asset to the organization.
At Miller Proctor Nickolas, Ken is currently spearheading key projects aimed at enhancing operational efficiency and service delivery. His role involves strategic planning and continuous improvement initiatives that optimize service processes and elevate customer satisfaction. Ken's proficiency in troubleshooting and repair, honed through rigorous training at renowned facilities like Cleaver Brooks, enables him to lead his team in delivering exceptional service across various systems, including Fire Tube and Water Tube technologies.
In addition to his technical skills, Ken is adept at utilizing Microsoft Office tools for project management and reporting, ensuring that all operations are streamlined and data-driven. His commitment to professional development and training ensures that his team remains at the forefront of industry advancements, fostering a culture of excellence within the service department. Through his leadership, Ken Behrens is not only enhancing the operational capabilities of Miller Proctor Nickolas but also setting a standard for service excellence in the industry.
