Kelsey Higgins serves as the Director of Social Services at Lutheran Senior Services, where she plays a pivotal role in enhancing the quality of life for residents through her compassionate and organized approach. With over 4.5 years of experience in the social services industry, Kelsey...
Kelsey Higgins serves as the Director of Social Services at Lutheran Senior Services, where she plays a pivotal role in enhancing the quality of life for residents through her compassionate and organized approach. With over 4.5 years of experience in the social services industry, Kelsey has developed a robust skill set that includes crisis intervention, clinical documentation, and discharge planning. Her expertise is particularly evident in her ability to facilitate seamless transitions for Assisted Living residents, ensuring that each individual receives personalized care tailored to their unique needs.
In her current role, Kelsey coordinates visitation between residents and their families, navigating the complexities of COVID-19 directives from the Centers for Medicare & Medicaid Services (CMS) and the Department of Health and Senior Services (DHSS). This responsibility underscores her commitment to maintaining strong family connections while adhering to safety protocols. Kelsey also leads Individualized Service Plan meetings, collaborating closely with families to assess resident eligibility and develop comprehensive care strategies that promote well-being and dignity.
Kelsey’s proficiency in Microsoft Office, particularly in Word and PowerPoint, allows her to create detailed reports and presentations that effectively communicate vital information to stakeholders. Her strong written and verbal communication skills enable her to advocate for residents and foster a supportive environment within the Care Center. As a reliable and engaging leader, Kelsey is dedicated to driving positive outcomes for the diverse populations she serves, making her an invaluable asset to Lutheran Senior Services and the broader social services community.