Kelly Christensen is a seasoned Senior Customer Success Manager at DealerSocket, where she plays a pivotal role in managing enterprise accounts for some of the largest automotive groups in the industry, including Penske, Larry H. Miller, Visionary Automotive, and Holman Automotive. With a portfolio representing...
Kelly Christensen is a seasoned Senior Customer Success Manager at DealerSocket, where she plays a pivotal role in managing enterprise accounts for some of the largest automotive groups in the industry, including Penske, Larry H. Miller, Visionary Automotive, and Holman Automotive. With a portfolio representing over $5 million in annual revenue and an impressive 97% revenue retention rate, Kelly's expertise lies in fostering strong client relationships and ensuring customer satisfaction through tailored solutions and strategic guidance.
In her current role, Kelly is not only responsible for overseeing the success of these high-profile accounts but also for implementing corporate training programs that adhere to the highest standards of excellence. She is dedicated to creating uniform training across the group, ensuring that all team members are equipped with the knowledge and skills necessary to maximize the use of DealerSocket's software solutions. Her proficiency in consultations, presentations, and productivity coaching enables her to effectively mentor clients and drive their success in the SaaS landscape.
Kelly's commitment to white space selling and upselling further enhances her ability to identify growth opportunities within existing accounts, contributing to the overall success of DealerSocket. Her strong organizational effectiveness and leadership skills, combined with her expertise in CRM systems and marketing strategies, position her as a valuable asset in the automotive SaaS industry. Beyond her professional achievements, Kelly is also a passionate basketball coach and writer, showcasing her diverse interests and dedication to personal growth. Through her multifaceted skill set and industry knowledge, Kelly continues to make a significant impact on her clients and the broader automotive community.
