As a Senior Care Navigator at Octave, Kelly Byram plays a pivotal role in bridging the gap between mental health and physical health care, ensuring that clients receive comprehensive and compassionate support tailored to their unique needs. With a strong focus on high-risk clients, Kelly...
As a Senior Care Navigator at Octave, Kelly Byram plays a pivotal role in bridging the gap between mental health and physical health care, ensuring that clients receive comprehensive and compassionate support tailored to their unique needs. With a strong focus on high-risk clients, Kelly conducts 6-8 consult screening calls daily, assessing critical factors such as safety, substance use, and eating disorders. This vital process not only helps determine the appropriate level of care but also facilitates an ideal provider match, leveraging her clinical knowledge and expertise in healthcare navigation.
Kelly’s commitment to evidence-based practices is evident in her collaborative approach, working closely with multidisciplinary teams to create a seamless care experience. Her proficiency in customer relationship management (CRM) and emotional intelligence allows her to build trust and rapport with clients, fostering an environment where they feel safe to share their challenges. Additionally, her entrepreneurial spirit and skills in market research and lead generation enable her to identify innovative solutions and resources that enhance client care.
At Octave, Kelly is particularly passionate about exploring the intersection of mental health and physical health care, recognizing that holistic well-being is essential for effective treatment outcomes. By advocating for accessible mental health services and utilizing referral marketing strategies, she ensures that clients are not only matched with the right providers but also empowered to take charge of their health journeys. Through her dedication and expertise, Kelly Byram exemplifies the core values of Octave, making a meaningful impact in the lives of those she serves.
