Kelly Atchison serves as a System Administrator and Senior Loan Operations Officer at Somerset Trust Company, where she leverages over a decade of experience in lending systems administration to enhance operational efficiency and customer satisfaction. In her current role, Kelly is instrumental in overseeing the...
Kelly Atchison serves as a System Administrator and Senior Loan Operations Officer at Somerset Trust Company, where she leverages over a decade of experience in lending systems administration to enhance operational efficiency and customer satisfaction. In her current role, Kelly is instrumental in overseeing the bank's lending systems, ensuring that they are optimized for performance and compliance. Her extensive background in retail banking and mortgage lending allows her to bridge the gap between technology and customer service, making her a vital asset to the organization.
Throughout her career, Kelly has successfully led key projects aimed at improving call center operations and streamlining collections processes. With five years of experience as a call center specialist and an additional year in collections, she understands the intricacies of customer interactions and the importance of maintaining strong relationships. Her leadership skills shine through in her ability to build and mentor teams, fostering a collaborative environment that encourages innovation and problem-solving.
Kelly's expertise in business analysis and operations management enables her to identify areas for improvement within the lending process, driving initiatives that enhance both efficiency and customer experience. Her commitment to research and continuous learning keeps her at the forefront of industry trends, ensuring that Somerset Trust Company remains competitive in a rapidly evolving market. As she continues to navigate the complexities of loan operations and system administration, Kelly Atchison exemplifies the dedication and expertise that are essential for success in the financial services industry.
