Kayla Douglas is a dynamic Lead Bartender and Server at Dos Santos, where she leverages over 14 years of experience in the hospitality industry to create memorable guest experiences. In her current role, Kayla efficiently manages the bustling environment of a high-volume establishment, skillfully attending...
Kayla Douglas is a dynamic Lead Bartender and Server at Dos Santos, where she leverages over 14 years of experience in the hospitality industry to create memorable guest experiences. In her current role, Kayla efficiently manages the bustling environment of a high-volume establishment, skillfully attending to up to 50 guests simultaneously while juggling multiple side tasks that are vital to the team's success. Her keen eye for detail and exceptional organizational skills ensure that every aspect of service runs smoothly, from crafting signature cocktails to delivering impeccable table service.
One of Kayla's key responsibilities is training new employees, where she imparts the brand's culture and service standards, fostering a cohesive team environment. Her leadership style encourages collaboration and open communication, which not only enhances team performance but also elevates the overall customer experience. Kayla's expertise in Customer Relationship Management (CRM) allows her to build strong connections with patrons, ensuring their needs are met and expectations exceeded.
In addition to her hands-on service skills, Kayla excels in administrative tasks, meticulously completing closing paperwork and ensuring all operational processes are followed. Her commitment to business process improvement and creative problem-solving has led to enhanced efficiency within the team, allowing for a seamless workflow even during peak hours. With a passion for public relations and public speaking, Kayla actively engages with guests, sharing her knowledge of the menu and drink offerings, which further enriches the dining experience at Dos Santos. Her multifaceted skill set and dedication to excellence make her an invaluable asset to the team and a driving force behind the establishment's success.
