Katie Kalugin serves as the Deputy Director of Administration at the Massachusetts Bay Transportation Authority (MBTA), where she plays a pivotal role in enhancing the efficiency and effectiveness of the Operations Planning, Scheduling, and Strategy (OPSS) department. With a keen focus on streamlining departmental operations,...
Katie Kalugin serves as the Deputy Director of Administration at the Massachusetts Bay Transportation Authority (MBTA), where she plays a pivotal role in enhancing the efficiency and effectiveness of the Operations Planning, Scheduling, and Strategy (OPSS) department. With a keen focus on streamlining departmental operations, Katie is dedicated to ensuring that the team not only meets its goals but also fosters an environment of innovation and continuous improvement. Her expertise in cross-departmental communication allows her to effectively engage stakeholders, ensuring that their insights and needs are integrated into decision-making processes.
In her current role, Katie leads key projects that leverage data-driven strategies to optimize service delivery and enhance customer satisfaction. Her proficiency in Microsoft Excel and PowerPoint enables her to present complex data in an accessible manner, facilitating informed discussions among team members and stakeholders alike. Additionally, her strong background in project management and event planning ensures that initiatives are executed seamlessly, promoting teamwork and collaboration across various departments within the MBTA.
Katie's commitment to social responsibility and inclusion is evident in her leadership style, as she actively cultivates a professional environment where diverse perspectives are valued. Her public speaking skills and ability to network effectively further enhance her capacity to advocate for policies that benefit the community and improve public transportation services. As she continues to drive operational excellence at MBTA, Katie remains motivated by the opportunity to contribute to a sustainable and equitable transportation system for all.
