Kathy Coover is a dedicated Jewelry Associate at Kohl's Department Stores, where she leverages her diverse professional background in reinsurance, banking, and accounting to enhance the customer shopping experience. In her current role, Kathy excels at assisting customers with their purchases of fine jewelry and...
Kathy Coover is a dedicated Jewelry Associate at Kohl's Department Stores, where she leverages her diverse professional background in reinsurance, banking, and accounting to enhance the customer shopping experience. In her current role, Kathy excels at assisting customers with their purchases of fine jewelry and watches, ensuring that each interaction is not only informative but also personalized. Her strong analytical skills enable her to efficiently research prices and product descriptions using in-store computers and tablets, allowing her to provide customers with accurate information and recommendations.
Kathy's commitment to customer service is evident in her ability to address inquiries and resolve issues swiftly, consistently exceeding performance standards. Her proficiency in processing payments—whether through cash, credit/debit cards, or gift cards—demonstrates her attention to detail and her capability in managing financial transactions with precision. Additionally, Kathy plays a vital role in merchandising and stocking, ensuring that the jewelry displays are visually appealing and well-organized, which enhances the overall shopping experience.
With a solid foundation in Microsoft Office applications, including PowerPoint, Excel, and Word, Kathy is adept at utilizing technology to streamline processes and improve efficiency. Her critical thinking skills allow her to quickly learn new procedures and adapt to the dynamic retail environment. As she continues to grow in her role, Kathy remains focused on delivering exceptional service and fostering lasting relationships with customers, making her an invaluable asset to the Kohl's team.
