Kathryn Carter serves as the Director of Family, Guest, and Volunteer Services at St. Jude Children's Research Hospital, where she brings over 25 years of experience in leading and directing comprehensive volunteer programs. In her current role, Kathryn is pivotal in shaping the strategy and...
Kathryn Carter serves as the Director of Family, Guest, and Volunteer Services at St. Jude Children's Research Hospital, where she brings over 25 years of experience in leading and directing comprehensive volunteer programs. In her current role, Kathryn is pivotal in shaping the strategy and vision for the hospital’s volunteer initiatives, the Patient and Family Centered Care Program, and Guest & Concierge Services. Her expertise lies in fostering an environment that prioritizes the patient experience and enhances family engagement, ensuring that these core values are woven into every aspect of the services offered.
Under Kathryn's leadership, key projects have included the development of innovative volunteer recruitment strategies that not only attract dedicated individuals but also cultivate a strong sense of community among volunteers. She has successfully implemented training programs that empower staff and students, enhancing their ability to provide exceptional customer service and support to families navigating challenging times. By integrating relationship-building techniques into all programs, Kathryn ensures that families feel valued and supported, which is essential in a healthcare setting.
Her skills in strategic initiatives, operations, and program management have allowed her to create long-range plans that align with the hospital’s mission. Kathryn is also a dynamic public speaker, frequently engaging with community stakeholders to promote outreach efforts and raise awareness about the vital role of volunteers in enhancing patient care. Through her commitment to team building and community engagement, Kathryn Carter continues to make a significant impact at St. Jude Children's Research Hospital, driving initiatives that improve the overall experience for patients and their families.
