Kathleen Kerr serves as the Director of Utility Assistance at the Affordable Housing Alliance NJ, where she plays a pivotal role in overseeing the Utility Assistance Department. In this capacity, Kathleen is responsible for administering critical Payment Assistance programs designed to support low to moderate-income...
Kathleen Kerr serves as the Director of Utility Assistance at the Affordable Housing Alliance NJ, where she plays a pivotal role in overseeing the Utility Assistance Department. In this capacity, Kathleen is responsible for administering critical Payment Assistance programs designed to support low to moderate-income households across New Jersey and Monmouth County in managing their utility bills. Her extensive experience in operations management and project planning enables her to ensure the integrity and efficiency of these programs, which are vital for the financial stability of vulnerable communities.
Kathleen's leadership is characterized by her strategic planning capabilities and her commitment to fostering strong relationships with affiliate agencies and utility companies. By building these partnerships, she enhances the effectiveness of the assistance programs and ensures that resources are allocated efficiently to those in need. Her expertise in business process improvement and change management allows her to implement innovative solutions that streamline operations, ultimately improving the customer experience for program participants.
In addition to her operational responsibilities, Kathleen is dedicated to empowering her team through effective cross-functional leadership. She believes that by cultivating a collaborative environment, her team can achieve their objectives and deliver exceptional service to the community. Her exceptional communication skills enable her to engage with stakeholders at all levels, ensuring that the voices of those she serves are heard and prioritized. As a result, Kathleen Kerr is not only a leader in utility assistance but also a champion for social equity and community empowerment in New Jersey.
