Kathi Carson serves as a Client Service Representative at Executive Lawn Care, where she plays a pivotal role in ensuring seamless operations and exceptional customer satisfaction. With a strong focus on sales and purchasing, Kathi is dedicated to driving the success of both her team...
Kathi Carson serves as a Client Service Representative at Executive Lawn Care, where she plays a pivotal role in ensuring seamless operations and exceptional customer satisfaction. With a strong focus on sales and purchasing, Kathi is dedicated to driving the success of both her team and clients. Her responsibilities encompass a wide range of tasks, including assigning employees to work crews and dispatching them daily, which requires keen project planning and management skills. Kathi is adept at resolving employee concerns and coordinating incoming service requests, ensuring that each client receives timely and effective solutions.
In her role, Kathi also takes charge of organizing and purchasing supplies and equipment, demonstrating her expertise in inventory management. She is skilled in preparing detailed estimates for landscape services, addressing customer service issues, and managing billing processes. Kathi's proficiency in Microsoft Excel and Word enhances her ability to track and analyze data, streamline operations, and maintain accurate records. Furthermore, her experience in public speaking and event management allows her to effectively communicate with clients and present tailored solutions that meet their specific needs.
Kathi's commitment to customer satisfaction is evident in her proactive approach to resolving billing concerns and managing collections for past-due accounts. Her enthusiasm and self-directed nature make her a valuable asset to Executive Lawn Care, where she continuously seeks to improve processes and foster strong client relationships. With a passion for the landscaping industry and a focus on delivering exceptional service, Kathi Carson is a key contributor to the company's ongoing success.
