Katherine Macdonald currently serves as the Vice President and Head of Platform for Citizens Pay, where she leverages her extensive 25 years of experience in Business Intelligence (BI), Analytics, and Data Management to drive innovation and enhance customer engagement. In her role, Katherine is pivotal...
Katherine Macdonald currently serves as the Vice President and Head of Platform for Citizens Pay, where she leverages her extensive 25 years of experience in Business Intelligence (BI), Analytics, and Data Management to drive innovation and enhance customer engagement. In her role, Katherine is pivotal in overseeing a dynamic team of over 20 professionals, including data platform managers, solution engineers, and quality assurance experts. This diverse team collaborates to develop and implement cutting-edge solutions that empower businesses to optimize their customer interactions through Citizens Pay's buy now, pay later offerings.
Under Katherine's leadership, Citizens Pay has successfully positioned itself as a leader in the financial technology space, helping companies increase their average order values and extend customer lifetime value. Her expertise in project planning and process improvement has been instrumental in streamlining operations and enhancing the overall user experience. Katherine's proficiency in tools such as Essbase and Microsoft Excel, combined with her deep understanding of the Software Development Life Cycle (SDLC), allows her to effectively manage complex projects from conception to execution.
Katherine is passionate about harnessing data analytics to drive strategic decision-making and improve business outcomes. Her commitment to fostering a culture of innovation and collaboration within her team has resulted in the successful launch of key initiatives that not only meet but exceed client expectations. As a seasoned leader in the financial services industry, Katherine continues to explore new avenues for growth and efficiency, ensuring that Citizens Pay remains at the forefront of the evolving landscape of consumer finance.
