Katherine Hurrelbrinck serves as the Director of Operations, Retail at Service Systems Associates, where her extensive expertise in the retail sector is pivotal to the success of multiple retail businesses located on the vibrant campus of the Detroit Zoo. With a robust background in store...
Katherine Hurrelbrinck serves as the Director of Operations, Retail at Service Systems Associates, where her extensive expertise in the retail sector is pivotal to the success of multiple retail businesses located on the vibrant campus of the Detroit Zoo. With a robust background in store management and operations, Katherine excels in overseeing the complexities of seasonal changes and event planning, ensuring that each retail outlet operates seamlessly throughout the year. Her leadership extends to managing the Retail Operations Manager, Visual Manager, and Warehouse Manager, fostering a collaborative environment that enhances operational efficiency and team performance.
Katherine's strategic partnership with the Corporate Buyer is instrumental in curating a compelling product assortment that not only meets customer expectations but also drives revenue growth. By leveraging her skills in merchandising and visual merchandising, she ensures that the retail spaces are not only functional but also engaging and visually appealing, enhancing the overall customer experience. Her proficiency in internal and external investigations, combined with her Wicklander-Zulawski certification, underscores her commitment to maintaining high standards of integrity and security within the retail operations.
Katherine's dedication to customer service management and sales management is evident in her approach to recruiting and training staff, equipping them with the tools and knowledge necessary to excel in a fast-paced retail environment. As she continues to navigate the dynamic landscape of retail at the Detroit Zoo, Katherine remains focused on innovation and operational excellence, positioning Service Systems Associates as a leader in the industry.
