Kate Naumenko is a dedicated Technical Support Specialist at the Belarusian Universal Commodity Exchange, where she leverages her extensive technical support experience and strong analytical skills to enhance client interactions and streamline operational processes. With a Bachelor’s degree in economics and a solid foundation in...
Kate Naumenko is a dedicated Technical Support Specialist at the Belarusian Universal Commodity Exchange, where she leverages her extensive technical support experience and strong analytical skills to enhance client interactions and streamline operational processes. With a Bachelor’s degree in economics and a solid foundation in IT acquired through her coursework at the IT Academy, Kate possesses a unique blend of business acumen and technical expertise that positions her as a valuable asset in the fast-paced world of commodity trading.
In her current role, Kate is responsible for the verification of documents and the issuance of electronic digital signatures, ensuring compliance and security in all transactions. Her commitment to customer experience is evident in her proactive approach to technical support, where she serves as a vital link between clients and developers. By effectively communicating client needs and translating them into actionable requirements, Kate plays a crucial role in the development and refinement of the personal account system, utilizing her skills in writing requirement specifications, user stories, and use cases.
Kate's proficiency in Unified Modeling Language (UML) and business process modeling notation (BPMN) allows her to visualize complex processes and contribute to software testing initiatives, ensuring that solutions meet both functional and user requirements. Her familiarity with Agile and Waterfall methodologies further enhances her ability to adapt to project needs and deliver results efficiently. As she continues to grow in her career, Kate remains focused on leveraging her analytical skills and technical knowledge to drive innovation and improve the overall efficiency of the Belarusian Universal Commodity Exchange.
