Karuppaiah Madasamy serves as the Director and Head of IT Sales Applications at Dropbox, where he plays a pivotal role in driving the strategic implementation of business-critical applications that enhance the company's sales operations. With a robust background in strategy and global system implementation, Karuppaiah...
Karuppaiah Madasamy serves as the Director and Head of IT Sales Applications at Dropbox, where he plays a pivotal role in driving the strategic implementation of business-critical applications that enhance the company's sales operations. With a robust background in strategy and global system implementation, Karuppaiah leads large-scale projects focused on CRM solutions, particularly Salesforce.com and Oracle, as well as Configure, Price, Quote (CPQ) systems. His expertise spans both Software as a Service (SaaS) and traditional non-subscription-based lead-to-cash processes, catering to diverse business models including B2B and B2C.
In his current role, Karuppaiah is responsible for spearheading cross-functional initiatives that integrate technology with business processes, ensuring seamless execution from design through to post-go-live support. He adeptly utilizes tools like JIRA and ServiceNow to manage workflows and collaborate with teams across Sales Operations, Revenue Operations, Customer Experience, Finance, and Eco-IT. This collaborative approach not only enhances operational efficiency but also drives strategic alignment across the organization.
Karuppaiah's leadership extends to building high-performing teams that are focused on operational excellence and stakeholder management. His proficiency in project and program management, combined with a deep understanding of the Software Development Life Cycle (SDLC), positions him as a key player in Dropbox's ongoing digital transformation. By leveraging his skills in solution architecture and budgeting, he ensures that the implementation of IT sales applications aligns with the company's overarching goals, ultimately contributing to improved sales performance and customer satisfaction.
