Karina Sotolongo serves as a Shift Supervisor at Starbucks, where she embodies the company's commitment to creating a "third place" experience—an inviting environment that transcends the traditional coffee shop atmosphere. With a focus on fostering a safe, welcoming, and enriching space for both customers and...
Karina Sotolongo serves as a Shift Supervisor at Starbucks, where she embodies the company's commitment to creating a "third place" experience—an inviting environment that transcends the traditional coffee shop atmosphere. With a focus on fostering a safe, welcoming, and enriching space for both customers and fellow partners, Karina plays a pivotal role in enhancing customer satisfaction and team morale. Her expertise in Customer Relationship Management (CRM) and Operations Management allows her to effectively anticipate customer needs and streamline store operations, ensuring that every visit is memorable.
In her current role, Karina is responsible for overseeing daily operations, which includes managing high-volume periods with grace and composure. She sets a positive example for her shift team, demonstrating the importance of maintaining a calm demeanor during unusual events. This ability to navigate challenges not only upholds Starbucks' operational standards but also reinforces the company's core values of integrity and honesty.
Karina is actively involved in key projects that focus on new hire training and conflict resolution, equipping her team with the skills necessary to deliver exceptional customer service. Her strong background in inventory management and time management further supports the efficient running of the store, allowing her to meet daily goals while fostering a collaborative work environment. By leveraging her skills in administration and retail, Karina ensures that both customers and partners feel valued, contributing to a consistent and enriching Starbucks experience.
