Karie Greider, as Chief Operating Officer at KOLOGIK, brings over 20 years of extensive experience in customer journey management, particularly within the technology sector. Her leadership is pivotal in driving the company’s mission to enhance public safety through a suite of interoperable applications designed for...
Karie Greider, as Chief Operating Officer at KOLOGIK, brings over 20 years of extensive experience in customer journey management, particularly within the technology sector. Her leadership is pivotal in driving the company’s mission to enhance public safety through a suite of interoperable applications designed for law enforcement and community engagement. Karie’s expertise lies in establishing robust customer service frameworks, which includes building new departments and implementing sophisticated ticket tracking systems that streamline issue resolution and improve service delivery.
Under her guidance, KOLOGIK has successfully launched key projects aimed at elevating the customer experience, such as comprehensive training programs for users and ongoing support initiatives that ensure seamless adoption of their technology solutions. Karie’s strategic focus on customer feedback mechanisms, including follow-up surveys and net promoter scores, has not only exceeded customer satisfaction expectations but also fostered a culture of continuous improvement within the organization.
Her ability to manage customer-focused events and develop effective communication strategies has further solidified KOLOGIK’s reputation as a leader in the industry. With a strong foundation in analysis and management consulting, Karie leverages her skills in business development and product development to drive innovation and enhance operational efficiency. Through her commitment to community safety and customer success, she plays a crucial role in shaping the future of technology solutions that empower law enforcement agencies and improve community relations.
