Karen Palmateer serves as the Director of People and Development and Front Counter Operations Director at Chick-fil-A Restaurants, where she plays a pivotal role in shaping the guest experience and cultivating a high-performing team. With over 20 years of experience in the workforce, Karen's expertise...
Karen Palmateer serves as the Director of People and Development and Front Counter Operations Director at Chick-fil-A Restaurants, where she plays a pivotal role in shaping the guest experience and cultivating a high-performing team. With over 20 years of experience in the workforce, Karen's expertise lies in fostering a culture of excellence and engagement among her team members. She is dedicated to not only delivering exceptional service to guests but also to developing the next generation of leaders within the organization.
In her current role, Karen leads a team of leaders who are responsible for upholding the Chick-fil-A brand's commitment to quality and hospitality. She actively recruits and trains new employees, ensuring they are well-equipped to represent the brand's values. Her responsibilities include conducting orientations, completing new-hire paperwork, and implementing training programs that emphasize active listening and effective communication. Karen's approach to leadership is characterized by her ability to build rapport with her team, fostering an environment where open dialogue and collaboration thrive.
Karen's skills in negotiation and office administration complement her hands-on experience in accounts receivable, allowing her to manage operational efficiencies while maintaining a focus on guest satisfaction. Her proficiency in Microsoft Word and Excel aids in streamlining processes and enhancing productivity. Outside of her professional commitments, Karen is an active member of her church and enjoys traveling, which enriches her perspective and informs her approach to leadership and development. Through her dedication and passion, Karen continues to make a significant impact at Chick-fil-A, ensuring that both guests and team members feel valued and supported.
