Karen Luce serves as the General Manager of the Parking and Mobility Division for the City of Omaha, where she leverages her extensive expertise in customer service management and operational efficiency to enhance urban mobility solutions. With a proven track record of leadership characterized by...
Karen Luce serves as the General Manager of the Parking and Mobility Division for the City of Omaha, where she leverages her extensive expertise in customer service management and operational efficiency to enhance urban mobility solutions. With a proven track record of leadership characterized by fairness and consistency, Karen is dedicated to exceeding contractual obligations while ensuring high levels of citizen satisfaction and client retention.
In her role, she oversees the management and coordination of all activities related to the city’s parking operations, which encompass 14 garages and lots. This involves not only the administrative and contractual oversight of vendor relationships but also the implementation of innovative business process improvements aimed at streamlining operations and enhancing user experience. Karen’s adeptness in customer relationship management (CRM) is pivotal in fostering strong connections with citizens and stakeholders alike, ensuring that their needs are met promptly and effectively.
Karen is currently spearheading key projects that focus on integrating electronic payment systems and optimizing the use of credit and gift cards within the parking infrastructure. By embracing technology and modern payment solutions, she aims to simplify transactions for users while improving operational efficiency. Her commitment to continuous improvement and customer success positions her as a vital asset to the City of Omaha, driving initiatives that not only enhance parking services but also contribute to a more accessible and user-friendly urban environment.
