As the Client Care Manager at Family Matters In-Home Care, LLC, Karen Huntley plays a pivotal role in ensuring that clients receive the highest standard of compassionate care tailored to their unique needs. With over 20 years of experience in customer service, marketing, sales, and...
As the Client Care Manager at Family Matters In-Home Care, LLC, Karen Huntley plays a pivotal role in ensuring that clients receive the highest standard of compassionate care tailored to their unique needs. With over 20 years of experience in customer service, marketing, sales, and account management, Karen brings a wealth of expertise to her position, effectively bridging the gap between clients and caregivers. Her consultative selling approach and strong relationship-building skills enable her to foster trust and rapport with families, ensuring they feel supported throughout their care journey.
Karen is currently leading several key projects aimed at enhancing client satisfaction and streamlining care coordination. One of her primary initiatives involves developing a comprehensive case management system that not only tracks client progress but also facilitates communication among caregivers, families, and healthcare providers. This system is designed to improve the overall quality of care and ensure that clients receive timely interventions when needed. Additionally, Karen is actively involved in community outreach efforts, building partnerships with local organizations to raise awareness about the importance of in-home care services and to generate referrals.
Her ability to manage multiple roles within the organization makes her an invaluable asset to Family Matters. Karen's commitment to delivering exceptional service is evident in her proactive approach to account management, where she consistently seeks feedback from clients and their families to refine and enhance care plans. With her energetic and straightforward demeanor, Karen not only inspires her team but also instills confidence in the families she serves, making her a trusted advocate for those in need of in-home care.
