Kalum Wickramatunga is a seasoned professional with over 15 years of extensive experience in Systems, Data, IT Operations, and Software Engineering, currently serving as the Manager of Incident, Applications & Request Management for Pearson Virtual Learning (PVL). In this pivotal role, Kalum is responsible for...
Kalum Wickramatunga is a seasoned professional with over 15 years of extensive experience in Systems, Data, IT Operations, and Software Engineering, currently serving as the Manager of Incident, Applications & Request Management for Pearson Virtual Learning (PVL). In this pivotal role, Kalum is responsible for orchestrating the planning, hiring, and knowledge transfer processes within his team, which includes Incident, Problem, Change, Configuration Managers, and Data Engineers. His leadership is instrumental in fostering a collaborative environment that prioritizes effective communication and knowledge sharing, ensuring that the team operates at peak efficiency.
Kalum’s expertise lies in implementing ITIL best practices across Incident, Problem, Change, and Configuration Management. He adeptly manages Level 2 and Level 3 incident queues, working closely with engineering teams and product stakeholders to resolve issues swiftly and enhance service delivery. His commitment to continuous improvement drives him to refine operational processes, leveraging automation and cloud computing to optimize workflows and resource management.
In addition to his technical acumen, Kalum is a skilled problem solver and a proactive learner, always seeking innovative solutions to complex challenges. His proficiency in MySQL and technical writing further complements his ability to analyze business needs and translate them into actionable strategies. As he navigates the dynamic landscape of IT service management, Kalum remains dedicated to delivering high-quality virtual learning experiences, ensuring that Pearson remains at the forefront of educational technology. His blend of leadership, technical skills, and strategic vision positions him as a key contributor to the success of Pearson Virtual Learning.
