Kalena Harris brings 18 years of extensive experience in the Food and Beverage industry to her role as Beverage Shift Manager at Agua Caliente Casinos. In this dynamic position, she not only oversees daily operations but also plays a pivotal role in shaping the guest...
Kalena Harris brings 18 years of extensive experience in the Food and Beverage industry to her role as Beverage Shift Manager at Agua Caliente Casinos. In this dynamic position, she not only oversees daily operations but also plays a pivotal role in shaping the guest experience through her commitment to quality and service excellence. Kalena conducts daily shift meetings that foster team engagement and open communication, ensuring that all staff members are aligned with the casino's vision of creating memorable experiences for guests. Her proactive approach to leadership is evident in her weekly departmental meetings with management, where she emphasizes organizational efficiency and strategic planning to drive business growth.
Kalena's expertise in cost accounting and budget development is instrumental in maintaining the financial health of the beverage department. She skillfully navigates the complexities of business budgets while implementing strategic initiatives that enhance profitability and operational effectiveness. Her focus on guest satisfaction is unwavering; she actively engages with patrons to ensure their needs are met, creating a welcoming atmosphere that encourages repeat visits.
In addition to her operational responsibilities, Kalena is dedicated to people development, hiring, scheduling, and directing staff to maximize productivity. Her energetic and enthusiastic demeanor motivates her team, fostering a positive learning environment that empowers individuals to excel in their roles. With her strong background in hospitality and a keen eye for detail, Kalena Harris exemplifies the qualities of a leader prepared to embrace the challenges and opportunities that the Food and Beverage industry presents.
