As the Director of IT Service Delivery at Transwestern, a prominent player in the commercial real estate sector, I am at the forefront of driving digital transformation initiatives that enhance operational efficiency and elevate service quality across the organization. My role involves leading a talented...
As the Director of IT Service Delivery at Transwestern, a prominent player in the commercial real estate sector, I am at the forefront of driving digital transformation initiatives that enhance operational efficiency and elevate service quality across the organization. My role involves leading a talented team of 14 professionals who specialize in various aspects of IT service delivery, including incident management, service management, and vendor management. Together, we implement ITIL best practices to streamline processes and ensure that our IT services align seamlessly with the diverse needs of our business units.
One of my key projects has been the integration of cloud computing solutions that not only bolster our cybersecurity posture but also facilitate scalable and agile IT operations. By leveraging cutting-edge technologies, we are able to enhance our risk management strategies and provide robust support to the expansive family of Transwestern companies. My commitment to servant leadership fosters a collaborative environment where innovation thrives, empowering my team to take ownership of their roles and contribute to our shared goals.
In addition to overseeing day-to-day IT operations, I actively engage in business relationship management, ensuring that our IT strategy is closely aligned with the broader objectives of the organization. I am passionate about exploring innovative solutions that can drive value and improve service delivery, and I welcome discussions with like-minded professionals who share my enthusiasm for advancing the IT landscape. Whether through strategic outsourcing or agile project management, my focus remains on delivering exceptional service that propels Transwestern forward in a rapidly evolving digital world.
