As the IT Manager for EUS Help Desk Management at Rexel USA, Justin Tan plays a pivotal role in ensuring seamless IT operations for over 6,000 employees across the nation. His extensive expertise in strategic planning and operations management allows him to lead a dynamic...
As the IT Manager for EUS Help Desk Management at Rexel USA, Justin Tan plays a pivotal role in ensuring seamless IT operations for over 6,000 employees across the nation. His extensive expertise in strategic planning and operations management allows him to lead a dynamic team of IT professionals and third-party partners dedicated to delivering exceptional help desk and desktop support. Justin's hands-on experience in managing cross-functional teams within matrixed and distributed environments enables him to effectively prioritize and resolve reported issues, ensuring that Service Level Agreements (SLAs) are consistently met.
One of Justin's key projects involves the implementation of innovative IT initiatives aimed at enhancing user experience and operational efficiency. By leveraging process improvement methodologies, he has successfully streamlined help desk operations, resulting in reduced response times and increased customer satisfaction. His creative problem-solving skills are instrumental in identifying root causes of recurring issues, allowing for the development of proactive solutions that minimize disruptions to business operations.
In addition to his technical acumen, Justin excels in team leadership and building a collaborative culture that fosters professional growth and development. He is adept at resource planning and inventory management, ensuring that the help desk is well-equipped to handle the demands of a diverse user base. With a strong focus on budgeting and forecasting, Justin is committed to optimizing IT resources while delivering high-quality support services. His can-do attitude and dedication to best practices make him a valuable asset to Rexel USA, driving continuous improvement in IT service delivery.
