As the Sr. Director of Customer & Technical Support at Tillster, Justin Smith plays a pivotal role in shaping the customer experience and driving operational excellence within the organization. With a robust background in strategic ITIL mastery, Justin leverages industry best practices to enhance efficiency...
As the Sr. Director of Customer & Technical Support at Tillster, Justin Smith plays a pivotal role in shaping the customer experience and driving operational excellence within the organization. With a robust background in strategic ITIL mastery, Justin leverages industry best practices to enhance efficiency and elevate customer satisfaction. His commitment to data-driven decision-making empowers his team to identify pain points, streamline processes, and implement innovative solutions that not only meet but exceed customer expectations.
In his current role, Justin leads a global support team, fostering a culture of collaboration and continuous improvement. He is adept at translating complex business objectives into actionable strategies, ensuring that deliverables and KPIs align with both customer needs and organizational goals. His expertise in Service-Level Agreements (SLA) and Customer Relationship Management (CRM) allows him to establish clear expectations and maintain accountability across all levels of support.
Key projects under Justin’s leadership include the development of a comprehensive training program aimed at enhancing coaching and communication skills within the support team. This initiative not only strengthens team capabilities but also reinforces Tillster’s commitment to exceptional customer service. By engaging effectively with both internal stakeholders and customers, Justin cultivates strong relationships that drive business development and operational success.
With a focus on transformative profitable success, Justin Smith is dedicated to unifying innovation and operational prowess, ensuring that both customers and employees thrive in a dynamic and evolving marketplace. His visionary approach and commitment to excellence position him as a leader in the customer support industry, driving Tillster towards a future of sustained growth and success.
