As the Director of Product Design at Global Payments Inc., Justin Jolley plays a pivotal role in shaping the user experience for a leading fintech powerhouse. With a focus on integrating design and research practices, Justin has successfully built a robust design team that engages...
As the Director of Product Design at Global Payments Inc., Justin Jolley plays a pivotal role in shaping the user experience for a leading fintech powerhouse. With a focus on integrating design and research practices, Justin has successfully built a robust design team that engages deeply with merchant and partner solutions across the organization. His leadership has been instrumental in fostering a culture of collaboration, where feedback loops with customers are established to gather both qualitative and quantitative data. This data-driven approach not only informs design decisions but also enhances the overall product strategy, ensuring that user needs are at the forefront of development.
Under Justin's guidance, the design team at Global Payments Integrated and Heartland has embraced design-thinking methodologies, championing best practices that prioritize accessibility and inclusivity. By working closely with senior leaders in product and development, he ensures that user experience design is seamlessly embedded into the product lifecycle, from ideation to execution. His expertise in responsive web design, user experience, and agile methodologies allows him to navigate the complexities of fintech product development, driving innovation while maintaining a user-centric focus.
Justin's commitment to excellence is reflected in his ability to lead cross-functional teams and facilitate user interviews that yield invaluable insights. His proficiency in tools like InVision and CSS, combined with a strong foundation in software development and native mobile design, empowers him to create compelling web applications that resonate with users. As he continues to elevate the design practice at Global Payments, Justin Jolley remains a key figure in transforming the fintech landscape through exceptional product design.
