Julie Horton is a seasoned Business Operations Director at Liberty Mutual Insurance, where she leverages over 20 years of industry experience to drive strategic initiatives and enhance operational efficiency. In her current role, Julie is recognized for her adaptability and transparency, qualities that have enabled...
Julie Horton is a seasoned Business Operations Director at Liberty Mutual Insurance, where she leverages over 20 years of industry experience to drive strategic initiatives and enhance operational efficiency. In her current role, Julie is recognized for her adaptability and transparency, qualities that have enabled her to lead diverse teams through complex projects with remarkable success. She excels in influencing stakeholders across all organizational levels, fostering collaboration that leads to innovative solutions in claims management and commercial insurance.
One of Julie's key projects involves the optimization of workers' compensation claims processes, where she proactively identifies areas for improvement and assembles cross-functional teams to implement effective strategies. Her ability to storyboard and present executive-level insights has made her a valued thought partner, providing strategic recommendations that challenge existing assumptions and prioritize initiatives that align with Liberty Mutual's overarching goals.
Julie's expertise in process improvement is complemented by her strong interpersonal skills, allowing her to motivate and direct teams toward shared objectives. She is committed to a culture of continuous improvement, ensuring that her teams not only meet but exceed performance benchmarks. With a focus on ownership and accountability, Julie is dedicated to delivering results that enhance customer service and operational excellence, solidifying her reputation as a leader who drives meaningful change in the insurance industry.
