Julia Cornett is a dedicated Customer Service Representative at Synchrony, specializing in providing exceptional support for clients of QVC, Zulily, and HSN. In her role, Julia is the first point of contact for customers seeking assistance with their credit card accounts, addressing a wide range...
Julia Cornett is a dedicated Customer Service Representative at Synchrony, specializing in providing exceptional support for clients of QVC, Zulily, and HSN. In her role, Julia is the first point of contact for customers seeking assistance with their credit card accounts, addressing a wide range of inquiries related to payments, account reallocation, and troubleshooting issues. Her ability to actively listen and empathize with customers allows her to build strong relationships, ensuring that each caller feels valued and understood.
Julia's expertise extends beyond standard customer service; she is well-versed in medical terminology and coding, which enhances her problem-solving capabilities, particularly when addressing complex customer concerns. Her training in HIPAA compliance ensures that she maintains the highest standards of confidentiality and professionalism while handling sensitive information. Additionally, her proficiency in Microsoft Office applications, including Word and Outlook, enables her to efficiently manage customer interactions and documentation.
Key projects that Julia has been involved in include streamlining the customer support process to enhance response times and improve overall customer satisfaction. She actively collaborates with team members to foster an inclusive environment, sharing best practices and insights that contribute to a positive team dynamic. Julia’s commitment to continuous improvement and her positive attitude make her a valuable asset to Synchrony, as she strives to not only meet but exceed customer expectations. As she looks to grow within the workforce, Julia is eager to leverage her skills and experiences in a dynamic environment that values innovation and customer-centric solutions.
