Julia Castillo is a highly accomplished Senior Program Manager at General Motors, where she spearheads the GSMC Customer C360 Program. With her PMP certification and extensive background in project management, Julia has cultivated a robust expertise in delivering technology solutions that enhance operational efficiency and...
Julia Castillo is a highly accomplished Senior Program Manager at General Motors, where she spearheads the GSMC Customer C360 Program. With her PMP certification and extensive background in project management, Julia has cultivated a robust expertise in delivering technology solutions that enhance operational efficiency and customer engagement. Her current role involves overseeing the development and integration of a global customer master database, which serves as the backbone for various business solutions, including Customer Relationship Management (CRM), OnStar, and Dealer Sales Assistant systems.
Julia's leadership is pivotal in ensuring that cross-functional teams collaborate effectively to meet business objectives and customer expectations. She excels in program management, leveraging her skills in IT management and project planning to drive initiatives that support both customer satisfaction and organizational goals. One of her key projects includes the integration of the Customer For Life program, which aims to foster long-term relationships with customers by providing personalized experiences and loyalty rewards.
Her expertise extends to product development and research and development (R&D), where she has successfully managed projects that align with semiconductor product engineering and electronic healthcare solutions. Julia's commitment to excellence is reflected in her track record of delivering high-quality results while adhering to industry standards such as SEI CMM and software development methodologies. As a project leader, she continues to innovate and implement strategies that not only enhance customer interactions but also contribute to the overall success of General Motors in a competitive automotive landscape.
