Juergen Birnkraut currently serves as the Process Owner at SWM Services GmbH, where he plays a pivotal role in overseeing and optimizing the operational processes within the framework of the Service Management System, adhering to ITIL standards. With extensive experience in IT Service Management, Juergen...
Juergen Birnkraut currently serves as the Process Owner at SWM Services GmbH, where he plays a pivotal role in overseeing and optimizing the operational processes within the framework of the Service Management System, adhering to ITIL standards. With extensive experience in IT Service Management, Juergen is adept at specifying, developing, and refining key processes such as Incident and Service Request Management. His expertise in defining and consolidating process metrics ensures that the organization maintains high standards of service delivery and operational efficiency.
Juergen's role involves conducting both planned and ad-hoc process assessments, collaborating closely with stakeholders involved in process execution to identify areas for improvement and ensure compliance with established protocols. His strong background in Project Management, bolstered by PRINCE2 certification, allows him to effectively lead initiatives that enhance service quality and operational performance.
In addition to his technical skills, Juergen is an accredited trainer for EXIN IT Service Management Foundation and ITIL Intermediate certifications, demonstrating his commitment to knowledge transfer and professional development within the industry. His educational foundation in Business Administration and Management from the prestigious César Ritz Swiss Hospitality and Catering Colleges further enriches his approach to process management, blending operational excellence with a customer-centric mindset. Juergen's multifaceted expertise positions him as a key asset to SWM Services GmbH, driving continuous improvement and innovation in IT service delivery.
