Judy Nugent is a dynamic Lead Content Designer at Visa, where she plays a pivotal role in shaping the client experience through innovative content strategies. With a strong foundation in user experience writing and critical thinking, Judy collaborates seamlessly with cross-functional teams, including designers, researchers,...
Judy Nugent is a dynamic Lead Content Designer at Visa, where she plays a pivotal role in shaping the client experience through innovative content strategies. With a strong foundation in user experience writing and critical thinking, Judy collaborates seamlessly with cross-functional teams, including designers, researchers, and product managers, to ensure that content is not only engaging but also aligns with Visa's brand identity. Her expertise extends across critical platforms such as Visa Online, Visa Support Hub, Visa Developer, and Visa Partner, where she crafts UX-relevant copy that enhances user engagement and satisfaction.
In her current role, Judy is deeply involved in the design development process, utilizing data-driven insights to inform her content strategies. She actively participates in testing and research initiatives, ensuring that the content meets the evolving needs of Visa's diverse clientele. Her proficiency in tools like Figma and DITA XML allows her to manage complex content workflows effectively, while her experience with SharePoint enhances collaboration within global teams.
Judy’s impeccable record of creativity and professionalism is evident in her ability to drive project timelines and achieve business objectives. As a skilled multi-tasker and project manager, she thrives in fast-paced environments, leveraging her improvisation skills to adapt to changing project demands. With a passion for delivering high-quality content solutions, Judy Nugent continues to make significant contributions to Visa's mission of empowering individuals and businesses through innovative financial services.
