Juan Carlos Alcantara serves as the Global SE Team Lead at Zoom, where he leverages over a decade of experience in Unified Communications as a Service (UCaaS) and sales enablement to drive innovative solutions in video communications. In his current role, Juan Carlos is pivotal...
Juan Carlos Alcantara serves as the Global SE Team Lead at Zoom, where he leverages over a decade of experience in Unified Communications as a Service (UCaaS) and sales enablement to drive innovative solutions in video communications. In his current role, Juan Carlos is pivotal in bridging the gap between technical expertise and customer engagement, ensuring that clients across the Latin America region fully understand the value and capabilities of Zoom’s offerings. His extensive background in channel management and technical sales enables him to act as a vital liaison, effectively communicating product positioning and facilitating seamless integration of Zoom's solutions into diverse business environments.
At Zoom, Juan Carlos has spearheaded key projects that enhance the user experience and streamline collaboration. His expertise in video conferencing and collaboration tools has been instrumental in implementing Zoom Rooms, the original software-based conference room solution that has transformed how organizations conduct meetings and training sessions globally. By focusing on customer-centric strategies and leveraging his skills in networking, cloud computing, and managed services, he has successfully addressed complex challenges in sales network troubleshooting and problem-solving.
Juan Carlos’s proficiency in tools such as Salesforce.com and his deep understanding of SIP protocols further bolster his ability to deliver impactful sales presentations and pre-sales support. His commitment to excellence in the fast-paced tech landscape ensures that Zoom remains at the forefront of modern enterprise communication, empowering teams to connect and collaborate effortlessly. Through his leadership, Juan Carlos continues to shape the future of video communications, driving growth and innovation within the industry.
