As a Digital Product Owner and Senior Business Analyst at Duke Energy Corporation, Jr R plays a pivotal role in shaping the digital landscape of energy services. With a robust background in project management and a deep understanding of technology, marketing, and advertising, Jr R...
As a Digital Product Owner and Senior Business Analyst at Duke Energy Corporation, Jr R plays a pivotal role in shaping the digital landscape of energy services. With a robust background in project management and a deep understanding of technology, marketing, and advertising, Jr R is uniquely positioned to drive innovative solutions that enhance customer experience and operational efficiency. Currently, Jr R is focused on the development and execution of web and mobile applications, leveraging expertise in platforms such as SAP, Kubra, Speedpay, SiteCore, iOS, Android, and Smart Energy Water (SEW SSA).
One of the key projects under Jr R’s leadership involves the implementation of digital self-service capabilities, aimed at empowering customers with seamless access to their energy usage data and account management tools. This initiative not only enhances customer engagement but also aligns with Duke Energy's commitment to sustainability and digital transformation. By employing Agile methodologies, Jr R ensures that cross-functional teams collaborate effectively, delivering high-quality products that meet evolving customer needs.
Jr R’s proficiency in Digital Strategy, Customer Relationship Management (CRM), and Resource Management further strengthens the ability to navigate complex project landscapes. With a keen eye for detail and a strategic mindset, Jr R excels in vendor management and project delivery, fostering an environment of continuous improvement and innovation. As Duke Energy continues to evolve in the digital age, Jr R remains at the forefront, championing initiatives that drive both customer satisfaction and operational excellence.
