As the Vice President of Customer Success at Salesforce, Joshua Narrell leverages his extensive 24 years of experience in Success Management and Strategic Consulting to empower enterprise customers in the Financial Services sector. In his current role as the National Success Area Leader, Joshua oversees...
As the Vice President of Customer Success at Salesforce, Joshua Narrell leverages his extensive 24 years of experience in Success Management and Strategic Consulting to empower enterprise customers in the Financial Services sector. In his current role as the National Success Area Leader, Joshua oversees a substantial portfolio, managing over $1.5 billion in Annual Recurring Revenue (ARR). His strategic vision and leadership have been instrumental in aligning cross-functional teams to enhance customer success, ensuring that clients in Banking and Wealth Management not only adopt Salesforce solutions but also realize their full potential through digital transformation and process improvement.
Joshua's commitment to excellence is reflected in his impressive track record of maintaining attrition rates below 4% while consistently driving ARR growth year over year. His expertise in Customer Relationship Management (CRM) and proficiency in Salesforce solutions enable him to craft tailored strategies that resonate with the unique challenges faced by financial institutions. By focusing on strategic planning and sales alignment, he ensures that the Banking & Wealth Success Team delivers exceptional value to customers, fostering long-term partnerships built on trust and innovation.
With an MBA from IESE Business School and multiple Salesforce certifications, Joshua combines academic rigor with practical experience, making him a thought leader in the realms of change management, enterprise architecture, and analytics. His ability to navigate complex project management scenarios and implement effective process improvements positions him as a key driver of success in the ever-evolving landscape of cloud computing and CRM solutions. Through his leadership, Joshua Narrell continues to shape the future of customer success at Salesforce, empowering clients to thrive in a digital-first world.
