Joshua Golabi is a dedicated Customer Service Representative at AeroCheck MRO, where his passion for aviation seamlessly intersects with his expertise in customer relations and project management. With a Master’s of Business Administration in Aviation from Embry-Riddle Aeronautical University, complemented by graduate certificates in International...
Joshua Golabi is a dedicated Customer Service Representative at AeroCheck MRO, where his passion for aviation seamlessly intersects with his expertise in customer relations and project management. With a Master’s of Business Administration in Aviation from Embry-Riddle Aeronautical University, complemented by graduate certificates in International Business and Project Management, Joshua brings a wealth of knowledge to his role. He is adept at generating comprehensive proposal bid packages for maintenance and avionics system upgrades, ensuring that clients receive tailored solutions that meet their specific needs.
In his current position, Joshua plays a pivotal role in scheduling aircraft for maintenance, collaborating closely with customers to understand their operational requirements. His ability to manage customer expectations and foster strong relationships is crucial, especially when navigating the complexities of maintenance needs, including Airworthiness Directives (AD) and Service Bulletins (SB). Joshua's meticulous approach to research—encompassing avionics systems, logbook analysis, and maintenance tracking—ensures that all aspects of a customer’s aircraft are thoroughly evaluated and addressed.
Joshua's commitment to process improvement and operational excellence is evident in his interactions with both customers and internal teams. He effectively manages difficult or frustrated clients, employing his strong communication skills and public speaking abilities to diffuse tension and build trust. His diverse skill set, which includes expertise in helicopter operations and a passion for martial arts and music, adds a unique dimension to his professional persona, making him not just a representative, but a valued partner in the aviation maintenance process. As Joshua continues to expand his knowledge and skills within the aviation industry, he remains focused on delivering exceptional service and innovative solutions to enhance customer satisfaction at AeroCheck MRO.
