As the Assistant General Manager at Drury Hotels, Josh Hager embodies a commitment to excellence that permeates every aspect of hotel operations. With a focus on learning all facets of the business, Josh plays a pivotal role in ensuring that the hotel runs smoothly and...
As the Assistant General Manager at Drury Hotels, Josh Hager embodies a commitment to excellence that permeates every aspect of hotel operations. With a focus on learning all facets of the business, Josh plays a pivotal role in ensuring that the hotel runs smoothly and efficiently. His responsibilities extend beyond daily administrative tasks; he actively assists the General Manager in overseeing hotel operations, which includes managing staff, optimizing guest experiences, and maintaining high standards of service quality.
One of Josh's key projects involves enhancing staff training programs, where he leverages his expertise in hospitality and public speaking to motivate and develop team members. By fostering a culture of continuous improvement, he ensures that all staff are equipped with the necessary skills to provide exceptional service to guests. Additionally, Josh is instrumental in the recruitment process, interviewing new applicants for hourly positions and selecting candidates who align with the hotel's values and commitment to guest satisfaction.
In the absence of the General Manager, Josh confidently takes the reins, demonstrating his leadership abilities and strategic thinking. His proficiency in tools like Microsoft Excel and PowerPoint aids in analyzing operational data and presenting insights that drive decision-making. Furthermore, his adeptness in social networking platforms, particularly Facebook, allows him to engage with guests and promote the hotel’s offerings effectively.
Josh Hager’s dedication to his role at Drury Hotels not only reflects his personal ambition but also contributes significantly to the hotel's reputation for outstanding hospitality. His blend of operational knowledge, staff management skills, and a passion for guest service positions him as a valuable asset in the competitive hospitality industry.
