Joseph Crapo serves as a Senior Operations Business Partner at SAP, where he plays a pivotal role in driving operational excellence within the Services Sales & Delivery division. With a robust background in workforce trending analysis and workforce planning, Joseph leverages his expertise to enhance...
Joseph Crapo serves as a Senior Operations Business Partner at SAP, where he plays a pivotal role in driving operational excellence within the Services Sales & Delivery division. With a robust background in workforce trending analysis and workforce planning, Joseph leverages his expertise to enhance process and performance improvement initiatives across the organization. His current responsibilities encompass leading services operations for multiple Senior Vice Presidents, where he is instrumental in revenue and bookings forecasting, process mapping, and change management.
Joseph's strategic approach to yearly go-to-market (GTM) account and region planning ensures that resources are optimally managed and aligned with organizational goals. He excels in revenue budget planning and bookings quota setting, utilizing his skills in organizational design and project management to facilitate seamless organizational realignment. His commitment to safeguarding margins and tracking key performance indicators (KPIs) against targets reflects his dedication to operational integrity and success.
In addition to his core responsibilities, Joseph is adept at setting Objectives and Key Results (OKRs) and maintaining CRM hygiene, which are critical for driving customer retention and satisfaction. His proficiency in systems analysis and demand forecasting enables him to anticipate market trends and adapt strategies accordingly. Joseph’s brand is built on delivering value, emphasizing the importance of making a meaningful impact in the lives of others through his work. His holistic approach to operations not only enhances SAP’s service delivery but also fosters a culture of continuous improvement and innovation within the organization.
