Josef Bulalaque is a seasoned professional in the Business Process Outsourcing (BPO) sector, currently serving as a Senior Manager of Operations at Concentrix. With an impressive 16 years of experience, Josef has honed his expertise in service delivery across diverse industries, including Travel, Telecommunications, Technology,...
Josef Bulalaque is a seasoned professional in the Business Process Outsourcing (BPO) sector, currently serving as a Senior Manager of Operations at Concentrix. With an impressive 16 years of experience, Josef has honed his expertise in service delivery across diverse industries, including Travel, Telecommunications, Technology, Retail, and Home Security. His leadership is instrumental in overseeing operations at three key sites in the Philippines—Iloilo, Clark, and Mactan—where he drives customer service and technical support initiatives to deliver exceptional customer experiences.
In his role, Josef excels in operational leadership, ensuring that each site operates seamlessly and meets the high standards expected by clients and customers alike. His strategic approach to team management fosters a culture of excellence, empowering site managers to implement best practices in performance management and employee engagement. Under his guidance, teams are not only motivated to achieve their targets but also encouraged to innovate in service delivery, enhancing customer relationship management (CRM) processes.
Josef's commitment to action planning and staff retention has earned him recognition as one of Concentrix's Most Outstanding Employees in both 2015 and 2020. His ability to navigate the complexities of the BPO landscape while maintaining a focus on operational efficiency and customer satisfaction sets him apart as a leader in the industry. As he continues to spearhead key projects that elevate service standards, Josef remains dedicated to fostering a collaborative environment that prioritizes both employee well-being and client success.
