Jonathan Maj is a seasoned Sr. Digital Product Manager at Arch Mortgage Insurance Company (Arch MI), where he leverages over a decade of experience in the mortgage and insurance sectors to drive innovation and enhance customer experience. His role is pivotal in shaping the digital...
Jonathan Maj is a seasoned Sr. Digital Product Manager at Arch Mortgage Insurance Company (Arch MI), where he leverages over a decade of experience in the mortgage and insurance sectors to drive innovation and enhance customer experience. His role is pivotal in shaping the digital landscape of mortgage insurance, where he develops comprehensive product roadmaps that align both short-term objectives and long-term strategic visions. Jonathan's expertise in agile methodologies enables him to lead cross-functional teams effectively, ensuring that product development is not only efficient but also responsive to the evolving needs of the market.
At Arch MI, Jonathan has spearheaded the development of cutting-edge web applications focused on both originations and servicing, collaborating closely with UI/UX design teams to bring product visions to life. His commitment to delivering world-class web platforms has significantly improved user engagement and streamlined processes, ultimately enhancing the customer experience. Jonathan's proficiency in requirements gathering and customer analysis allows him to identify key insights that inform product enhancements and drive operational excellence.
Certified as a Scrum Product Owner (CSPO) and Scrum Master (CSM), Jonathan is adept at navigating the complexities of the software development life cycle (SDLC) while ensuring that stakeholder needs are met. His strong background in information security, combined with a Master's Certificate in information security, assurance, and privacy from the University of North Carolina at Greensboro, positions him as a trusted leader in developing secure and compliant digital solutions. Jonathan's multifaceted skill set, encompassing call center operations, CRM systems, and customer experience optimization, makes him an invaluable asset to Arch MI as the company continues to innovate in the mortgage insurance industry.
