Jon Villella is a seasoned technology executive at Ameriprise Financial Services, Inc., where he serves as the Vice President of Service Management for ServiceNow and IT Asset Management (ITAM). With a strong foundation in project delivery and enterprise architecture, Jon has been instrumental in transforming...
Jon Villella is a seasoned technology executive at Ameriprise Financial Services, Inc., where he serves as the Vice President of Service Management for ServiceNow and IT Asset Management (ITAM). With a strong foundation in project delivery and enterprise architecture, Jon has been instrumental in transforming the company's approach to IT service management. Since 2017, he has led the in-sourcing of ServiceNow delivery, successfully building a robust global team across the US, UK, and India. This strategic move has not only enhanced operational efficiency but also fostered a culture of innovation and collaboration.
Under Jon's leadership, Ameriprise has embarked on an aggressive journey to roll out and upgrade its ServiceNow platform, ensuring that IT service management (ITSM) and IT operations management (ITOM) processes are aligned with the evolving needs of the business. His expertise in requirements analysis and solution architecture has been pivotal in identifying and implementing technology solutions that drive business value and enhance user experience. Jon’s ability to lead cross-functional teams and manage complex software projects has resulted in significant improvements in service delivery and customer satisfaction.
In addition to his technical acumen, Jon is passionate about leveraging business intelligence to inform decision-making and optimize processes. His commitment to continuous improvement and excellence in project management has positioned Ameriprise as a leader in the financial services industry, capable of adapting to the fast-paced technological landscape. As he continues to drive innovation within the organization, Jon Villella remains dedicated to creating technology solutions that not only meet business objectives but also excite and engage stakeholders across the board.
