As the Senior Vice President and Digital Transformation Officer at First United Bank, Jon Beller plays a pivotal role in redefining the bank's approach to customer and employee experiences through strategic digital initiatives. With a focus on building partnerships and fostering collaboration, Jon is dedicated...
As the Senior Vice President and Digital Transformation Officer at First United Bank, Jon Beller plays a pivotal role in redefining the bank's approach to customer and employee experiences through strategic digital initiatives. With a focus on building partnerships and fostering collaboration, Jon is dedicated to driving value across the organization by leveraging his expertise in Lean Transformation, User Experience (UX), and Information Architecture. His current responsibilities include overseeing the Enterprise CRM and Enterprise Data architectures, ensuring they align with the bank's culture and long-term strategic goals.
Jon leads key projects that enhance operational excellence, such as the development of frameworks for a Center of Excellence (COE) and the integration strategy that promotes seamless workflows across various Lines of Business. By prioritizing a single-pane employee experience, he is committed to maturing processes that not only improve customer experience (CX) but also elevate employee experience (EX). His ability to adapt and interpret complex situations allows him to guide teams in navigating challenges, ultimately fostering a culture of continuous improvement.
In addition to his strategic program ownership, Jon's leadership skills are instrumental in cultivating an environment where individuals and teams can thrive. He actively encourages the introduction of multiple perspectives, suggesting innovative tools and modifying approaches to enhance overall performance. With a strong foundation in risk management, operations management, and financial analysis, Jon is well-equipped to drive the bank's digital transformation initiatives, ensuring that First United Bank remains at the forefront of the financial services industry.
