John Woolf currently serves as the Senior Manager of Global Services Procurement, Supplier Contract Services at Johnson & Johnson, where he leverages his extensive expertise in business and program management to drive significant operational improvements. In his role, John focuses on enhancing service delivery management...
John Woolf currently serves as the Senior Manager of Global Services Procurement, Supplier Contract Services at Johnson & Johnson, where he leverages his extensive expertise in business and program management to drive significant operational improvements. In his role, John focuses on enhancing service delivery management with a strong emphasis on customer experience. He is dedicated to simplifying, automating, and optimizing key service areas, ensuring that critical service performance metrics—such as Service Level Agreements (SLAs) and compliance—are consistently met or exceeded.
One of John's key projects involved the strategic reorganization of a team of 45 resources, resulting in substantial cost savings and improved operational efficiency. His approach to resource modeling and right sourcing has not only streamlined processes but has also fostered a culture of continuous improvement within the organization. By implementing process mining techniques, John has been able to identify inefficiencies and drive productivity commitments, allowing for reinvestment in high-impact areas.
John’s expertise in vendor relationship management and risk management has been instrumental in enhancing supplier contract services, ensuring that partnerships are not only productive but also aligned with Johnson & Johnson's strategic goals. His leadership in talent management and senior-level project communications has cultivated a high-performing team that is agile and responsive to the dynamic needs of the healthcare industry. With a commitment to quality assurance and strategic planning, John Woolf continues to play a pivotal role in advancing Johnson & Johnson's mission to deliver innovative healthcare solutions while maintaining operational excellence.
