As the Executive Vice President of Innovation & Technology at Mosaic Consulting Group, John West plays a pivotal role in shaping the future of retail through advanced data-driven solutions. With a keen focus on enhancing the complete customer experience, John collaborates closely with retailers to...
As the Executive Vice President of Innovation & Technology at Mosaic Consulting Group, John West plays a pivotal role in shaping the future of retail through advanced data-driven solutions. With a keen focus on enhancing the complete customer experience, John collaborates closely with retailers to ensure they have access to the necessary data and tools that empower them to meet and exceed customer expectations. His expertise in requirements analysis and enterprise architecture allows him to identify critical gaps in existing systems and processes, driving impactful improvements that enhance operational efficiency.
At Mosaic, John leads the charge in product development, spearheading innovative solutions tailored for the Human Capital Management (HCM) and Workforce Management (WFM) landscapes. His strategic vision encompasses not only the creation of cutting-edge technologies but also the integration of these solutions into the broader retail ecosystem. Key projects under his leadership include the development of sophisticated scheduling and forecasting tools that enable retailers to optimize their workforce allocation and improve customer satisfaction.
John's commitment to process improvement and vendor relations ensures that Mosaic Consulting Group remains at the forefront of industry trends, delivering solutions that are both practical and transformative. His ability to conduct thorough analysis and project planning has positioned him as a trusted advisor within the retail sector, where he trains teams to leverage new technologies effectively. Through his innovative mindset and dedication to enhancing the customer journey, John West is not just shaping the future of retail; he is redefining it.
