As the Senior IT Manager at RingCentral, John Pitta plays a pivotal role in enhancing the IT site support services for employees across the Americas. With a strong focus on user experience, John is dedicated to not only resolving technical issues but also proactively anticipating...
As the Senior IT Manager at RingCentral, John Pitta plays a pivotal role in enhancing the IT site support services for employees across the Americas. With a strong focus on user experience, John is dedicated to not only resolving technical issues but also proactively anticipating the needs of the workforce. His leadership in managing deskside support ensures that all employees, from entry-level to C-level executives, receive the highest level of service. John’s approach to executive support exemplifies his commitment to delivering a white-glove experience, where he meticulously addresses the unique challenges faced by senior leadership, ensuring their technology runs seamlessly and efficiently.
John’s expertise in IT service management is complemented by his proficiency in business process improvement and change management. He leverages Agile methodologies to foster a culture of continuous improvement, encouraging his team to innovate and implement simple yet effective solutions that enhance operational efficiency. His adeptness in software documentation and customer relationship management (CRM) further supports his mission to streamline processes and elevate the overall employee experience.
Currently, John is spearheading several key projects aimed at optimizing IT support workflows and enhancing communication channels within the organization. By utilizing tools like Office 365 and Visio, he is driving initiatives that not only improve response times but also empower employees with the resources they need to thrive. Through his strategic vision and hands-on leadership, John Pitta is not just managing IT services; he is transforming the way technology supports the dynamic needs of RingCentral’s workforce.
