As the Customer Account Director at Zycus, John Mathern plays a pivotal role in driving customer success and fostering long-term partnerships with clients across various industries. With a strong focus on delivering world-class, industry-leading solutions, John leverages his extensive expertise in cognitive procurement software to...
As the Customer Account Director at Zycus, John Mathern plays a pivotal role in driving customer success and fostering long-term partnerships with clients across various industries. With a strong focus on delivering world-class, industry-leading solutions, John leverages his extensive expertise in cognitive procurement software to help organizations streamline their Source to Pay (S2P) processes. His passion for customer engagement is evident in his proactive approach to understanding client needs and tailoring solutions that enhance operational efficiency and drive value.
Currently, John is spearheading several key projects aimed at optimizing the implementation of Zycus' integrated suite of procurement solutions. His efforts are centered around harnessing the power of Zycus’ revolutionary Merlin AI to provide clients with actionable insights and data-driven decision-making capabilities. By collaborating closely with cross-functional teams, John ensures that clients not only adopt the technology but also maximize its potential to transform their procurement strategies.
John's background in new business development and market research equips him with a unique perspective on industry trends and client expectations. His proficiency in Salesforce.com and sales operations further enhances his ability to manage customer relationships effectively, ensuring that each interaction is meaningful and impactful. Outside of his professional endeavors, John is a dedicated husband and father to seven children, balancing his commitment to family with his passion for empowering organizations through innovative procurement solutions. His blend of technical expertise, customer-centric mindset, and personal dedication makes him a valuable asset to Zycus and its clientele.
